Information We Collect

We collect various types of information to provide you with personalized financial education services and improve your learning experience on our platform. Understanding what information we gather helps you make informed decisions about your privacy.

We collect this information through direct input from users, automated technologies like cookies and analytics tools, and through legitimate educational interactions on our platform. All collection methods comply with Vietnamese data protection regulations and international privacy standards.

How We Use Your Information

Your information serves specific purposes related to delivering high-quality financial education services. We process your data lawfully and transparently, ensuring every use aligns with your educational goals and our legitimate business interests.

Educational Services

• Personalizing learning paths based on your experience level and interests in machine learning applications for investment strategies
• Tracking progress through courses and providing completion certificates
• Recommending relevant educational content and advanced modules
• Creating customized study schedules and sending learning reminders
• Facilitating peer-to-peer learning through discussion forums and group projects

Platform Operations

• Maintaining account security and preventing unauthorized access
• Processing payments for premium educational content and certifications
• Providing customer support and responding to inquiries
• Conducting platform maintenance and technical improvements
• Analyzing user behavior to enhance educational effectiveness

Communication

• Sending course updates, new feature announcements, and educational newsletters
• Notifying you about upcoming webinars, workshops, and special events
• Delivering important policy changes and service updates
• Providing technical support and troubleshooting assistance

Information Sharing and Disclosure

We maintain strict controls over information sharing and only disclose your data in specific circumstances that support your educational experience or comply with legal requirements. Transparency about our sharing practices helps you understand how your information moves beyond our platform.

Educational Partners

We collaborate with accredited educational institutions and industry professionals to enhance our curriculum. When you enroll in collaborative courses or certification programs, we may share relevant academic information with partner institutions solely for educational purposes. These partners are contractually bound to protect your information according to our privacy standards.

Service Providers

Trusted third-party vendors help us deliver educational services, including video hosting platforms, payment processors, email service providers, and analytics tools. These providers access only the minimum information necessary to perform their specific functions and are required to maintain confidentiality through binding agreements.

Legal Requirements

We may disclose information when required by Vietnamese law, court orders, or regulatory authorities. This includes cooperation with law enforcement investigations, compliance with financial regulations, and protection of our legal rights or those of our users. We will notify you of such disclosures when legally permitted.

Your Privacy Rights

Under Vietnamese data protection laws and international privacy frameworks, you possess significant rights regarding your personal information. We've designed straightforward processes to help you exercise these rights effectively.

Exercising Your Rights

1. Submit requests through your account settings or email our privacy team directly
2. Provide sufficient information to verify your identity and locate your records
3. Specify which rights you wish to exercise and the scope of your request
4. Allow up to 30 days for processing, though we often respond much faster
5. Follow up if you need clarification about our response or additional actions

Data Security and Protection

Protecting your information requires comprehensive security measures spanning technical, administrative, and physical safeguards. We invest significantly in security infrastructure to maintain the confidentiality, integrity, and availability of your personal data.

Technical Safeguards

Our platform employs industry-standard encryption for data transmission and storage, using AES-256 encryption for sensitive information and TLS 1.3 for secure communications. Multi-factor authentication protects account access, while automated security monitoring detects suspicious activities. Regular security audits and penetration testing validate our protective measures.

Administrative Controls

Access to personal information follows strict need-to-know principles, with role-based permissions limiting employee access to relevant data only. All staff undergo comprehensive privacy training, and we maintain detailed access logs for accountability. Vendor agreements include stringent data protection requirements with regular compliance reviews.

Incident Response

In the unlikely event of a data security incident, we have established response procedures to contain the breach, assess impact, and notify affected users promptly. Our incident response team includes legal, technical, and communications specialists who coordinate appropriate remedial actions and regulatory notifications as required.

Data Retention and Deletion

We retain personal information only as long as necessary to fulfill educational purposes, comply with legal obligations, and protect our legitimate interests. Our retention policies balance your privacy rights with operational needs and regulatory requirements.

Retention Periods

• Active account data: Maintained throughout your enrollment and up to 3 years after account closure
• Learning records and certificates: Retained for 7 years to support credential verification
• Financial transaction data: Kept for 5 years as required by Vietnamese accounting regulations
• Support communications: Stored for 2 years to maintain service quality and resolve disputes
• Marketing communications: Deleted immediately upon unsubscribing or within 1 year of last engagement

Deletion Procedures

When retention periods expire or you request deletion, we systematically remove information from active systems, backups, and partner platforms. Some data may persist in archived backups for up to 90 additional days due to technical limitations, but becomes inaccessible for operational use. We document all deletion activities and can provide confirmation upon request.

International Data Transfers

While Digitalconnectflow operates primarily within Vietnam, some educational services and technical infrastructure may involve international data transfers. We ensure appropriate safeguards protect your information regardless of processing location.

Transfer Safeguards

International transfers occur only with adequate protection measures, including standard contractual clauses, adequacy decisions, or other legally recognized mechanisms. We prioritize vendors and partners in jurisdictions with strong data protection frameworks and require contractual commitments to maintain Vietnamese-level privacy standards.

Cloud Services

Our educational platform utilizes cloud services that may process data across multiple jurisdictions for performance and reliability. These providers maintain robust security certifications and contractually commit to protecting your information according to Vietnamese data protection requirements.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your educational experience, analyze platform usage, and provide personalized learning recommendations. Understanding these technologies helps you make informed choices about your digital privacy.

Cookie Types

• Essential cookies: Required for platform functionality, login sessions, and security features
• Performance cookies: Collect anonymous usage statistics to improve platform performance
• Functionality cookies: Remember your preferences, language settings, and customizations
• Analytics cookies: Help us understand learning patterns and optimize educational content

Managing Cookies

You can control cookie settings through your browser preferences or our cookie consent tool. Disabling certain cookies may limit platform functionality but will not prevent access to essential educational content. We respect your choices and provide clear options for managing tracking preferences.

Children's Privacy

Digitalconnectflow's financial education services are designed for adult learners aged 18 and above. We do not knowingly collect personal information from children under 18 years old. If we discover that we have inadvertently collected such information, we will promptly delete it and prevent future unauthorized access.

Parents or guardians who believe their child has provided personal information to our platform should contact us immediately. We will investigate thoroughly and take appropriate corrective actions to ensure compliance with child privacy protection laws.

Policy Updates and Changes

This privacy policy may evolve to reflect changes in our educational services, legal requirements, or privacy practices. We maintain transparency about policy modifications and ensure you stay informed about how we protect your information.

Notification Process

Significant policy changes will be communicated through multiple channels, including email notifications, platform announcements, and prominent website notices. We provide at least 30 days' notice before implementing changes that materially affect your privacy rights or our information practices.

Version Control

Each policy version includes effective dates and change summaries to help you understand modifications. Previous versions remain accessible through our support team for reference purposes. Continued use of our platform after policy updates indicates your acceptance of the revised terms.